Health Technical Analyst I

Company Name:
Cherokee Nation
Implements and supports Health Information Technology (IT) initiatives and is the primary technical resource responding to end-user incidents and requests report to the Service Desk. Provides first-level and second-level technical support and analyzes requirements of hardware and software for Health Services. Responsible for the installation, maintenance, and modifications of Health Services desktop computing environment; including printers, scanners, monitors, laptops, and other related equipment. Tasks include installation and support of software packages as well as hardware support. Responsible for desktop computer security, such as anti-virus, malware definitions, computer imaging, installations, and assists other Health IT staff with various technical duties and requests.
Routine duties shall include providing health care services to individuals eligible for services in accordance with the self-governance compact and funding agreement between the Cherokee Nation and United States executed under the authority of the Indian Self-Determination and Education Assistance Act. Follows through on all assigned requests from the Service Desk for end-users. Installs and repairs Health Services IT equipment and software per requirements and standards/guidelines including, thin client technology, computers, laptops, printers, cabling, and related software. Responds to and resolves inquiries and requests for assistance with Health Information Technology. Provides an excellent customer support experience for end-users. Investigates and resolves issues related to desktop computing, telecommunications, and printing. Analyzes and provides hands-on support for moderate to complex technical inquiries. Determines the appropriate technical area or vendor to resolve issues and coordinates with other technical areas as needed. Logs and tracks incidents, reviews service desk database of issues, incidents, and knowledge-base. Maintains documentation for each incident or request, escalates complex problems per procedure, and trends issues to identify prevention opportunities. Provides 24/7 on-call support based on staff rotation, carrying a pager when required. Aids and trains Health Services staff on technology and effectively works with all staff and team members. Continuously makes recommendations for process improvements towards implementation, maintenance and support of Health IT equipment and software and seeks out opportunities to promote IT awareness and education. Participates in meetings, committees, and workgroups to improve individual, team, and departmental performance. Maintains and protects confidentiality with regard to all aspects of patient care and employee information. Performs other duties as assigned. Other duties may be assigned.
No supervisory responsibilities.
Associate's degree from 2-year college or technical school; or two years (60 credit hours) coursework from 4-year college or university; or three years related experience; or equivalent combination of education and experience.
An additional one year experience in a related field. Experience providing technical support in healthcare environments preferred.
To perform this job successfully, an individual should have knowledge of Accounting software; Contact Management systems; Database software; Design software; Development software; Human Resource systems; Internet software; Inventory software; Order processing systems; Payroll systems; Project Management software; Spreadsheet software and Word Processing software.
Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets requirements for Cherokee Nation underwriting rating.

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