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Branch Teller

Position Type:
Full-time
Experience:
0 - 1
Process transactions and be an effective information source for our members: in lobby, drive-thru window or by telephone, to accurately and efficiently assist the members with their requirements while assuring a positive experience for each member and minimizing wait time for all members.
Major Duties and Responsibilities
Greet members (smiling and making eye contact) as they enter the branch so that they feel welcomed and noticed (security safeguard) to assure a pleasant experience that will encourage them to maintain their banking relationship with TTCU.
Create and maintain a clean, neat, pleasant work
environment by maintaining a professional look (i.e. dress, posture, attitude, etc.), positive outlook and behavior toward members and co-workers, in order to
assist our members (i.e. be willing to work overtime as required to meet their needs) and give them confidence in our teller staff.
Demonstrate efficiency with transactions and utilization of time in order to assist as many members as possible without negatively impacting the quality of the transaction.
Regularly balances cash drawer to assure accuracy in teller transactions and notifies supervisor regarding any outages.
Assure that you answer all member questions and confirm their understanding so that they feel comfortable with you and confident with
the teller staff and TTCU.
Sell official items (i.e. money orders, traveler's checks,
official checks, etc.) so that members have various ways of handling their finances.
As the primary TTCU contact for many members, maintain knowledge of all services, products and promotions in order to provide information, education and referral access to members about services which may benefit them.
Verbally confirm intended transactions with member to
assure needs are met and minimize redoing transactions because the member completed wrong slip, or used the wrong description for the service they
needed.
Remain calm under pressure and ensure accuracy of all transactions; presenting a relaxed demeanor to help diffuse any potentially emotional event for the members regarding their finances.
Remains punctual reporting to work and from breaks; offers assistance to co-workers and performs "odd jobs" in order to help things move quickly and smoothly to better support teller activities and the members.
Make supervisor aware of any needs (supplies, problems, etc.) to avoid delays in processing transactions.
Follows all applicable regulations, including Bank Secrecy Act, and Anti-money Laundering.
Knowledge and Skills
Experience
Minimum of six months experience in a cash-handling role with direct customer contact.
Education, Certifications & Licenses:
A High School diploma or GED is required.
Must have and maintain a
valid Oklahoma driver's license.
Interpersonal Skills:
Intermediate written and verbal communication skills are required to effectively interact with members regarding financial transactions which may involve problem resolution and offer
educational information regarding products and services.
Other Skills:
Job Specific Skills and Knowledge
Basic computer skills with
MS Office and internet navigation.
Knowledge of basic office
machines and 10-key skills are required.

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